Emotional Intelligence Training

The most effective and successful leaders in organisations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this Emotional Intelligence training course provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

Attend this Emotional Intelligence course in one of three formats - live, instructor-led, on-demand or a blended on-demand/instructor-led version.

View the Leadership & Professional Development Learning Path to determine your learning journey ›

Time in a leadership role

Once payment is received, you will receive details for your Unlimited Access Training Bundle via email. At that time, you may call or email our customer service team for assistance in enrolling in the event date of your choice.

Emotional Intelligence Training Delivery Methods

• Choose from on-demand and instructor-led blended learning options
• Exclusive LinkedIn group membership for peer and SME community support

Emotional Intelligence Training Course Benefits

• Develop greater self-awareness and strengthen your leadership
• Apply four core emotional intelligence competencies for achieving results
• Demonstrate the attributes of an emotionally intelligent leader
• Respond to difficult people by inspiring and fostering respect
• Build and maintain an emotionally intelligent team

Emotional Intelligence Instructor-Led Training Outline

The Basics of Emotional Intelligence

Establishing a common definition of EQ

• EQ - a measure of one's emotional intelligence
• Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

• Assessing your individual EQ baseline
• Applying EQ to become a more authentic leader

Self-Awareness: The Key to Emotional Intelligence

Expanding self-awareness

• Balancing your brain's internal Advisors: Emotional, Rational, Intuitive and Instinctual
• The impact of head, heart and guts on behaviour
• 10 self-awareness strategies

The value of the EQ Competency Model

• Evaluating a proven emotional competency model
• The core competencies: self-awareness, self-management, social awareness and relationship management

Appraising and interpreting your EQ

• Outlining your personal profile
• Determining your strengths and areas for development

The Competent Self-Manager

Recognising and affirming your emotions

• Benefiting from being honest and open with yourself
• Expanding your behavioural repertoire for personal effectiveness
• Emphasising the importance of personal congruency
• Increasing the range of your emotional vocabulary

Developing personal authenticity

• Demonstrating authentic leadership through your actions
• Balancing personal effectiveness through greater control and flexibility of your emotional responses

Leading With Courage

Applying EQ best practices

• Differentiating between managers and leaders
• Gaining insight into your leadership courage
• Consciously thinking as a leader

Taking control of your negative self-talk

• 10 self-management strategies
• Banishing self-disempowering words
• Reframing ineffective language
• Disputing unhelpful thought processes

Interpersonal Effectiveness: Social Awareness and Relationship Management

Reading the emotional landscape

• Recognising and valuing the emotions of others
• Expressing authentic thoughts and feelings
• Reflecting and paraphrasing for effective listening

Creating a productive team environment

• Practising self-disclosure to improve relationships
• Applying the Johari Window framework
• Leveraging active listening techniques
• Responding thoughtfully to difficult people

Facilitating effective communication

• Applying strategies for managing relationships
• Creating a positive emotional landscape
• Actively engaging the emotions of others
• Matching your words with your body language

Building an Emotionally Intelligent Team

Building strong teamwork

• Establishing group norms that bring out the best in teams
• Constructively managing your workplace anger
• Facilitating emotional honesty and trust

Balancing individual team member roles

• Handling strong emotional reactions
• Motivating others through authentic leadership
• Fostering employee engagement and morale

Applying Emotional Intelligence

Practising emotionally intelligent leadership

• Creating the climate for performance excellence
• Acting on personal insights and breakthroughs
• Adopting effective leadership behaviours and attitudes
• Exemplifying emotional self-control
• Moving forward with your EQ plan

Utbildningsplan On-Demand

On-Demand Course List

• A Four Step Process to Website Success
• BizPro Fire Talks
• Business for Technologists (B4T)
• Career Development
• Consultative Sales
• Emerging Technologies
• Executive Strategy
• Leading Technology Teams
• Management by Strengths
• Managing a Compliance Engagement
• Meeting Starters
• Millennials
• Professional Development
• Professional Growth
• The Five Unconventional Pillars of Effective Marketing
• Working in and Leading Virtual Teams
• Leadership Essentials

Utbildningsplan On-Demand

On-Demand Course List

• A Four Step Process to Website Success
• BizPro Fire Talks
• Business for Technologists (B4T)
• Career Development
• Consultative Sales
• Emerging Technologies
• Executive Strategy
• Leading Technology Teams
• Management by Strengths
• Managing a Compliance Engagement
• Meeting Starters
• Millennials
• Professional Development
• Professional Growth
• The Five Unconventional Pillars of Effective Marketing
• Working in and Leading Virtual Teams
• Leadership Essentials