Navigating Increasing Complexity: Duke CE Certificate Course

Navigating Increasing Complexity focuses on the very nature of our working contexts today, arguing that the work we do is more complex than ever, and this complexity demands new approaches. Participants will learn how to recognise, diagnose, and respond appropriately to complex environments and situations in a highly interactive course setting.

This course serves as an introduction and touchpoint to the rest of the courses in the Transformational Technical Leadership Program.

Navigating Increasing Complexity Delivery Methods

• In-Person

• Online

Navigating Increasing Complexity Course Information

• In this Navigating Increasing Complexity course, you will:

  • Explore how increasing complexity is creating a new context for how we work.
  • Recognise how biases and default thinking can influence our responses to complexity.
  • Apply new frameworks and approaches to adapt how we see, think, and act in response.
  • Create routines and opportunities to incorporate learning in future contexts.
  • Part of the Transformational Technical Leadership Program.
  • Continue learning and face new challenges with after-course one-on-one instructor coaching.

• Navigating Increasing Complexity Exam and Certificate Information

  • No Exam
  • This course is part of the Transformational Technical Leadership Program, designed by Learning Tree in partnership with Duke Corporate Education. Upon completion of the 5 courses that make up the program, attendees will receive the Transformational Technical Leadership certificate from Duke CE.

Navigating Increasing Complexity Course Outline

Module 1: Introduction

This module contains the following learning topics:

• The Transformational Technical Leadership Framework
• Creating a shared perspective on complexity
• The course learning Objectives
• The course Learning Journey

Module 2: Complexity in Context

This module contains the following learning topics:

• What’s driving complexity in your organisation?
• Cynefin Framework for understanding context
• Diagnosing situations and making decisions in context
• Assessing where your work resides

Module 3: Winning in a New Game

This module contains the following learning topics:

• Winning in this new environment means adapting how you play
• Impacts of failing to recognise and adapt to context
• When biases or default thinking overly influence our decisions
• Self-Assessment: What is most likely to trip you up?

Module 4: Adapting to a New Context: PSC Overview

This module contains the following learning topics:

• Adapting our approach for context
• This perfect storm requires a new approach
• A new framework for seeing, thinking, and working differently
• Applying the framework to a complex situation

Module 5: Perceiving: Seeing Differently

This module contains the following learning topics:

• What does it mean to see differently, and why does it matter?
• Reframing issues to gain both a deeper and broader perspective
• Expanding our data sets and data gathering tools
• Paying attention to all the signals

Module 6: Sensemaking: Thinking Differently

This module contains the following learning topics:

• What is sensemaking, and why is it important?
• Looking for patterns and themes in the data
• Generating insights from the patterns and potential paths forward
• Considering the transition from insight to action

Module 7: Co-Acting: Working Differently

This module contains the following learning topics:

• Reconfiguring what you do
• Leading with a flexible mindset for an unknowable, uncontrollable context
• Selecting the highest-leverage experiments to test new insights
• Building Relationships to enable collaborative, problem-solving partnerships

Module 8: Building a Co-Learning Culture

This module contains the following learning topics:

• The importance of shared learning
• Value of both pre-action and after-action reviews
• Making small bets and incremental decisions
• Gathering information about the future