Kursbeskrivning
Get the key skills to motivate teams, grow your emotional intelligence, delegate & manage conflict professionally
HIGHLIGHTS:
- Determine your own personal style profile and gain insights into the strengths and limitations of your profile
- Identify and build on the strengths of your team's culture
- Develop a specific personal plan for applying what you learn
KEY COMPETENCES:
- Motivation, delegation and giving feedback
- Managing conflicts
- People management skills
- Emotional intelligence
- Ethical leadership
Kommande kursstarter
Målgrupp
LEVEL: Managers
You are a manager with 3+ years experience. You need to learn how to motivate, give feedback and manage conflicts. This programme gives you the key people management skills you need today
Kursinnehåll
Successfully Managing People is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.
Programme Modules:
1 – The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
2 – Values
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
3 – Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioural clues to determine others’ personal styles
- How to work more effectively with other personal profiles
4 – Motivation
- Employee motivation factors and their impact on behaviours and work settings
- How to tailor your motivational efforts to individual employees and different situations
5 – Listening, Body Language, Giving Feedback, and Dealing with Difficult People
- Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
6 – Conflict Management
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
7 – Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
8 – Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
9 – Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
10 – Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
11 – Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
Video
Kursens mål
- Motivate every member of your team—even if they are very different
- Adjust your management and personal style to the needs of different situations
- Resolve conflict more effectively in a wide variety of situations
- Get more done by using the best delegation techniques for each situation
- Turn difficult people and poor performers into team players
- Win the cooperation and trust from people in your organization
- Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully
- Use positive and corrective feedback to turn problem employees around and maximize productivity
- Share your knowledge and challenges with your peers and MCE's highly experienced faculty
Intresseanmälan
Deras uppdrag
MCE, eller Management Centre Europe, är en utbildningsorganisation baserad i Bryssel, Belgien. Med mer än 95 års erfarenhet erbjuder organisationen 130 utbildningsprogram i över 40 stora städer världen över och online. MCE:s uppdrag är att hjälpa chefer och ledare att...
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