Communication Skills Training

Are you or your teammates struggling to effectively communicate with coworkers, partners, or clients from different professional backgrounds?

In this Communication Skills Training course, you will learn the basics of communication in the workplace and beyond that will help you improve your professional relationships.

Communication Skills Training Delivery Methods

• In-Person

• Online

Communication Skills Training Benefits

• Learn how to communicate requirements, feedback, and results in the workplace

• Overcome cultural, language, and knowledge barriers

• Experience professional growth through assertive communication

• Continue learning and face new challenges with after-course one-on-one instructor coaching

Communication Skills Training Outline

Module 1: Building A Foundation

In this module, you will learn how to:

• Harness the power of simple, concise, and direct language
• Adopt clarity, consistency, timeliness, and additional communication principles in your day-to-day workplace interactions
• Identify the key steps of the communication process, from developing and explaining an idea to providing or receiving feedback

Module 2: Setting Clear Communication Goals

In this module, you will learn how to:

• Ask for feedback with clarity
• Get actionable solutions to your questions and communication challenges
• Figure out what to say and the best way to say it
• Create a strong connection when face-to-face communication is missing

Module 3: Avoiding Communication Breakdowns

In this module, you will learn how to:

• Distinguish valuable communication from small talk
• Recognise and leverage your role in the communication structure and hierarchy of your organisation
• Identify internal and external factors that impact the effectiveness of your communication
• Establish and manage channels for feedback
• Communicate nondefensively while explaining your points or ideas

Module 4: Translating Across Communication Styles

In this module, you will learn how to:

• Identify the four communication styles (passive, aggressive, passive-aggressive, assertive) and their respective strengths and blind spots
• Close communication gaps between the different styles
• Add flexibility to your communication without compromising your identity

Module 5: Listening for Improved Understanding

In this module, you will learn how to:

• Ask clarifying questions
• Confirm the message you receive
• Demonstrate respect, empathy, and sensitivity
• Adapt to high and low rates of speech
• Identify different communication volumes
• Interpret gestures, facial expressions, intonations, posture, use of space, and dress
• Make and maintain eye contact

Module 6: Achieving Genuine Communication

In this module, you will learn how to:

• Determine when to speak up and when not to
• Identify the information that’s appropriate to share
• Identify your model of behavior and actions to improve it
• Enhance your message with the appropriate body language
• Create convincing and believable messages
• Support your communication through your attitude approach
• Speak through silence

Module 7: Communicating Across Cultures and Identities

In this module, you will learn how to:

• Treat cultural differences sensitively
• Build greater accountability and cultural sensitivity in virtual teams
• Avoid misunderstandings through cultural awareness
• Uncover hidden assumptions and cultural biases
• Recognise communication filters in yourself and others

Module 8: Working Constructively with Emotions

In this module, you will learn how to:

• Overcome personal communication challenges
• Express your anger constructively
• Minimise defensive reactions in others
• Defuse an emotional situation while maintaining your composure
• Take responsibility for your emotions